Delivery charges

 NOTE: if you do not see your country listed please contact the shop, and we can provide a quote for you.

Delivery Policies:

• Generally, goods ordered before 2pm will be shipped on the same day (Mon-Fri)
• All wetsuits, surfboards and other large items (bodyboards, boardbags, coats, luggage, skateboards etc.) destined for the UK mainland are sent via TNT courier on Next Working Day UK delivery*
  
• Small goods within the UK are sent via Royal Mail First Class signed for service (1-3 days)
• After dispatch, we will send you a tracking code to enable you to fully track your package
• Deliveries are made Monday-Friday between 9-5pm
• Orders made after 2pm are normally dispatched the following day
• For International Delivery we always send our goods via express delivery to ensure the fastest possible delivery time.
• Deliveries on National Holidays, Saturdays and Sundays are not available
• Orders processed after 1pm on Friday will not be dispatched until the following Monday (or Tuesday when a Bank Holiday falls on a Monday).
• The following postcodes are classified as Scottish Highlands for billing purposes:    IV all postcodes, KW1-14,PA34,PA37-39,PH19-40,PH49-50,PH41 Sector 4
• Click & Collect In Store: To pay for and reserve an item for collection in store, please select "Collect In Store" as the delivery method at checkout. We will hold the item for you and will be in contact to arrange a convenient time for you to come in the shop and collect.

In the event of extreme weather condition or circumstances out of our control, we cannot be held responsible for your order not arriving the next working day. However we will make every effort for your order to get to you as soon as possible.

In the event an item is out of stock, we will contact you and arrange to either dispatch the goods as soon as possible, provide an alternative item, or refund the item as appropriate.

*Although we make every effort to ensure next day delivery service to the UK mainland, some areas may not be applicable for next day delivery due to remote location, (eg. Scottish Highlands)

Changes to how you pay VAT on items since Brexit.
If you're purchasing from a country outside of the UK, you will not pay our UK VAT when purchasing from us, but you will pay your own country’s VAT when receiving the goods. If the product is made outside of Europe, you will also pay a duty to the courier at the same time.. Please check with your local customs office for more info, but we understand this is 3%. For larger items not made in the EU, eg. Surfboards, there may also be a handling fee payable to the courier of approx 30-50Euro.. Please note this is not payable to us, but to the courier directly. They will contact you when they have the package for delivery
All paperwork/commercial invoice are prepared and completed with us, and attached electronically to the shipment to ensure a smooth transition to you.